Our Core Values

Our team shares a set of core values which forms the basis of our organisation. It is critical that our new team members share these values:

Passion

A passion for life, for constant improvement, for service. At Acacia Immigration we don't employ clock-watchers, we hire your creative selves and are looking for people who have a passion in all they do.

Get it Right

Our business is built on obtaining the desired outcome for our client in a professional and efficient manner - this is what we mean by "getting it right". There are several aspects to "getting it right";
  • Technical excellence: clients expect us to have a complete understanding of Migration Regulations and Policy, and to give accurate and complete advice
  • Attention to detail: clients expect us to lodge error-free applications, and to meet all relevant lodgement deadlines. We never take shortcuts with applications, and always ensure the case is presented in the best possible way
  • Culture of Learning: our team is open to learning how to do their job better
  • Availability: Responding promptly and clearly to client requests

Make the Client's Day

To "make the client's day" is to make the leap from providing acceptable client service to providing exceptional client service. This can include:
  • Coming up with an innovative solution which means that the client achieves an outcome far better than they were expecting
  • Always being "present" in dealings with clients - understanding the situation from their perspective and interacting with them in a highly positive manner
  • Never giving up: not all applications are straightforward, and some can run into difficulty or take significantly longer than usual.
At Acacia, we never give up on a client and will continue to do our best to achieve the desired result to the best of our ability

Play as a Team

Acacia has a supportive team environment with a number of key principles:
  • Share your skills: our team is generous in sharing our skills and expertise with other team members to help them develop.
  • Lend a hand: we are generous with our time with others
  • Openness: we share ideas and feedback freely and value each team member's input in making decisions
  • Support Group Decisions: where a decision has been made, we support it fully

Innovation

At Acacia we believe that there is always room for improvement. No matter what position you hold in the company we want to hear your ideas for better serving our clients and each other. Every process and procedure is open for debate, we are tireless in our attempts to create a better business and our employees are critical in making it happen.

If you share these values and are interested in working with us please see our Opportunities page.

Core Values

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