organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.
directing and overseeing reservation, reception, room service and housekeeping activities
supervising security arrangements, and garden and property maintenance
planning and supervising bar, restaurant, function and conference activities
observing liquor, gaming, and other laws and regulations
assessing and reviewing customer satisfaction
overseeing accounting and purchasing activities
ensuring compliance with occupational health and safety regulations
may provide guests with local tourism information, and arrange tours and transportation
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Registration or licensing may be required.