Customer Service Manager - ANZSCO 149212

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Skill Level
Alternative Titles
  • Client Service Manager
  • Service Manager
Occupation Lists
This occupation is on the following skills lists: This occupation is not on the following skills lists:
Skills Assessment Authority
Regional for 457 Applications
There is no regional restriction for 457 visa applications for this occupation.
The following caveats apply for 457 visa or ENS Direct Entry Stream applications:
Caveat 2
The position has a nominated base salary of less than AUD65,000.

Group: 1492 Call or Contact Centre and Customer Service Managers

organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations in this Group

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