provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.
assessing clients' needs and planning, developing and implementing educational, training and support programs
interviewing clients and assessing the nature and extent of difficulties
monitoring and reporting on the progress of clients
referring clients to agencies that can provide additional help
assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
supervising offenders on probation and parole
assisting young people to solve social, emotional and financial problems
preparing submissions for funding and resources, and reports to government bodies and other agencies
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.