Tourist Information Officer - ANZSCO 451611

Description
Provides travel and accommodation information to tourists. May work in a call centre.
Skill Level
4
Alternative Titles
  • Tourist Adviser
Skills Assessment Authority
Caveats
Not eligible if:
Caveat 10
TSS, ENS - The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).

Group: 4516 Tourism and Travel Advisers

Description
plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Tasks
  • determining clients' requirements for travel, accommodation and special interests
  • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • notifying clients of travel dates, baggage limits, and medical and visa requirements
  • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assisting with travel clearances
  • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • providing literature and information on local and interstate tours and places of interest
  • discussing transport availability and cost
  • may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations in this Group

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