Switchboard Operator - ANZSCO 561611

Description
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Skill Level
5
Alternative Titles
  • Telephone Operator
Skills Assessment Authority
Caveats
No caveats apply to this occupation.

Group: 5616 Switchboard Operators

Description
operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Tasks
  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
In Australia:
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Occupations in this Group

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