Switchboard Operator - ANZSCO 561611
- Description
- Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
- Skill Level
- 5
- Alternative Titles
-
- Telephone Operator
- Skills Assessment Authority
- Caveats
- No caveats apply to this occupation.
Group: 5616 Switchboard Operators
- Description
- operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
- Tasks
-
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- may monitor the efficiency of systems and maintain service sampling records
- Skill Level
-
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
In Australia:
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In New Zealand:
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required. - Occupations in this Group
