Exceptional service is one of our core values at Acacia Immigration that we live and work by.

Below are some words from past clients talking about their experience with Acacia.

Hello Lily

Thank you very much for assisting us in securing permanent residence status for Premchit.

We valued your knowledge, empathy, helpfulness, and attention to detail, throughout the application process.

If we ever meet someone looking for a migration agent, we will be very happy to recommend you and Acacia.

Many thanks.

Norman & Premchit

I can only say good things about Acacia. They have made this process so much easier, and always helped me with all the questions I had for them. Very efficient, professional, and friendly. Highly recommend. Thank you!


Thank you so much for all your help throughout this very lengthy process. We're thrilled to finally be at the end of it and be able to really move forward with life here.


Hi Lily!

Me and my husband both are extremely happy to hear the great news, which we had been waiting for a long time. Finally, we can call Australia our home! Thanks so much Lily for your continuous support and assistance. Thanks for assisting us in our journey from 489 temporary residence to Permanent residence.

You are such a professional and amazing consultant. Would definitely be in touch with you when we will be eligible to apply for our citizenship. Once again thanks!


Hi Lily,

Yayyy, that's amazing!!! Such good news. Thank you (& Nicole!) so so much for your help, it's been quite the journey and I'm so glad and grateful to be able to call Australia home as a permanent resident.

Thanks again so much for you help. :)



Hi Nicole

I hope that you're well. This is Veronica, Dancris' wife. I would like to personally thank you for the good news last Monday! It was such a wonderful surprise and a special gift to our family in time of the Christmas and New Year's season.

Thank you to your team at Acacia Immigration Services, from Mark (who have left but has been our first point of contact), to Lily who was so helpful with us through out our Post Grad Visa, and to you and Grace who has been so efficient on working with us towards our Permanent Residency. We will send Grace a personal email to say our thanks too.

Also, we will keep in touch in the future in relation to obtaining Australian citizenship.

Gloria Family

Dear Nicole

This is the truth we are feeling about Acacia. We cannot be grateful enough that my case has been transferred to Acacia's team. I truly believe that I wouldn't be here without your team's effort. Grace was so wonderful all the way, and you know what? She never lost her patience with me when I was constantly asking for her advice. I never felt as a "burden", It was easy to talk to her and understand the process. Such a relief indeed to have somebody who is kind to understand you, but fast and professional when dealing with your case. And last but not least; when Grace took over my immigration case, from the first moment I felt that I am in good hands. I knew that I am on the good way to get my visa. I was able to sleep in peace and I got my trust back.

These are not just words. If I could paint my feelings out from my heart....that would be awesome colors to be seen.

Kindest regards to everyone in Acacia. Surely, you all must be aware how big difference you are and make in people's life. You are the HOPE for so many people and family in need. Please keep up your awesome work, with that smart and empathetic way as you do. The world needs you.

I believe that also Acacia is one in a million. Excellent value of money, you get more than you had payed for. Your team does care about people, your clients are not just a "case". And that is a big difference on this world.

Thank you all,

Julia, Anna and Gus

Hi Nicole

You may not remember, but you helped me get a positive skill assessment recently. I got my PR today and I wanted to thank you for all your help. I consulted few migration agents before I came to you and none were nearly as good.

Thanks heaps for everything.


Good Morning Natalya

I trust everything is going well.

Just really want to let you know that on Tuesday 19 of November this year we received our Citizenship Certificates.

Such a long awaited moment has finally happened. We would never be there if not your help and support during all these years.

I just realised that our first contact occurred in early June 2012.

More than 7 years you have been next to us, protecting and supporting us. You are now a part of our new life.

I wish you all the very best.

Warm regards

Dmitry and Elena

Hello Lily,

I hope you are well.

Just letting you know that we received our invitation letter for citizenship ceremony last week.

I want to thank you for your help to make this happen. Acacia have been part of my journey from being an international student and soon to be an Australian Citizen.

Send my warmest and deepest thanks to Mark Webster. I could never forget him, his expertise and knowledge was superb.

Me and my family are so grateful to you and to your team. You are really commendable and amazing.


Remy and family

Hi Nicole,

I still can't believe it, even after reading it with my own eyes! :)

Thank you for your expert advice that undoubtedly contributed to this successful outcome.

Thanks, Lyn

Good Morning Lily,

Thank you very much for the good news. I am delighted! I really appreciate the quality service provided by Acacia. I am one of the many happy clients and I will definitely seek assistance in future.

Thank you once again


485 Graduate Visa

Five stars is not enough, Grace has been fantastic with her assistance to date, true professional that cares, has gone above and beyond numerous times.

Thanks for all your help.


Student Visa

Hi Nicole,

Just to let you know that I had my citizenship ceremony last night, and you are the first person I would like to thank : )




Hi Lily,

Logan and I would like to thank you for helping us with the process of obtaining our visas from PR to Citizenship.

You've been very patient and helpful and you made it easy for us.

We'll surely use your service again when needed in the future.

Thank you again Lily!

Kind regards,

Logan and Christine


Good morning Natalya

I trust everything is going very well.

Just want to let you know that our Citizenship interviews and tests went very well. We both answered all questions correctly.

It would never have happened if not your help and support during all these years. I am really grateful for everything you have done for my family.

I wish you all the best.

Warm regards



Hi Natalya

Having contacted you all the way back in 2018 we set about finding the right type of path to a visa in Australia. I can happily say I am now living and working in Melbourne on a 482 Visa. My wife and children will join in 4 weeks.

Thanks for your direction at the beginning of this process that enabled us to make good decisions and realise our ambition.



482 TSS

I believe, that without the ACACIA Team, and You (Grace), I would not be sitting here in joyful tears. Last year, on those dark days of our life, Acacia shone through the dark clouds, and showed us the way out from our miseries, troubles, mistakes that were made around me and my husband. When You took over our difficult and complex case, I instantly sensed that we are on the right way. You were there for me no matter when and how I contacted you; in despair, with lots of questions, time was not a concern for you. You organized everything so smoothly (for me looked smooth, but I believe behind the scenes there was a lot of problem solving work I could not see, only the results...).

Our case was treated with the highest professionalism; Acacia does know what and when to do in the perfect time. No delays, no mistakes, no impatience. Dignity and empathy towards us was such comforting. And the result!!!! That verified everything. Well Done Grace!

Big and grateful Thank to You Grace, and Thank You Acacia.

Kind regards,

Julia B



Thank you very much for all the support extended to me. Your support and instructions were great during the process and you directed till to the last without giving me any pressure in a friendly manner. Thanks again for supporting us to make it true.

Thank you very very much.

Kind regards,


189 GSM

Hi Lily,

Thanks for the good news, sounds like a delightful birthday present to me from Immigration :p

Massive thanks for all your support during this application!

Kind regards,


485 Graduate

Thanks for your call earlier (Grace). I feel I still do not believe the news, I'm processing it, it's been such a long journey! Thank you kindly again along the rest of the team.


GSM Visa

I was advised by a dear friend of mine to visit Nicole because he had a great experience with her. Now I can say the same. The work was organised, straight to the point and clear as water. It was easy for me to navigate through the paperwork and get things done. Thanks to Nicole I can stay for a while in Australia and keep learning and working in my career.

Thank you so much!


485 Graduate Visa


It was a great news. Thank you so much for all the support that Acacia have provided for the processing of this application. My partner and I are really happy for this outcome.

Thanks once again for everything.


Partner Visa

Hi Nicole,

Thank you so much for all the help in the past. As I've continuously told Mark Webster that you guys have been amazing throughout the years and I will continue to refer more and more people to Acacia along with giving you guys an incredible review. Appreciate all your help.



GSM and then Partner Visa

Hi Nicole,

Thank you so much for your help for processing my visa.

We are really happy. At last I got my PR.

All of your hard works finally bring success.


Partner Visa

Hello Grace,

I would like to take this opportunity to thank you very much for your support, advice and service. It definitely was a long journey, but worth every bit.

I wish you all the best wishes and I will definitely go back to Acacia for professional service and advice again in the future and would recommend my friends to do so.

A Happy Client

Lily - That is amazing news! You guys are miracle-workers! Thank you so much for all your help, I am speechless!

Jonathan G



This is great news!!! First of all, I want to thank you sincerely, your help and professionalism have been amazing. I also appreciate that you handle my despair moments well, it has been such a process.


489 Skilled Regional


Once again i'd like to mention that the level of expertise and delegation your team offer to clients is highly appreciated.

Omid A

GSM - 189 visa

Hi Grace,

That's amazing news!! Sorry I missed your call earlier.

Thanks a lot for all your efforts during the last year. We doubted to get this all done through an agent because of the costs, but it's been 100% worth it all and we would definitely recommend you guys for taking away all the effort.

All the best.


S and J

461 NZ Family Relationship

Dear Grace,

Thank you very much for your help in bringing my dream to reality! I was waiting for this for 4 years!

Thank you also for giving this additional information. I will of course look into becoming a citizen.

Best regards,



Dear Grace,

Once again please accept my sincere thanks and deep appreciation for your invaluable help and wonderful job. This is the best Christmas gift I could receive!

I will come back to you to sort out my PR, also will confidently recommend Acacia to anyone seeking similar advice....

Wish you a Merry Christmas in advance.

Kind Regards,


485 Post Study Work Visa

Thank you.

Thanks as well for your support, calmness and the focus you bring to the job. I believe your other clients will appreciate these characteristics too. Thank you.



Thank you for the great news, ACACIA always helped with all my visas and I recommend you guys to all my friends who asked to me about immigration lawyers....

Thank you again

Mr Lichti

Australian Citizenship

Hi Lily

Thanks for the great news. Really a big relief and all our hard work did eventually pay off. I would like to thank you for your advise and support throughout the application and waiting process, really appreciate it....Thanks to you and Acacia!

Kind Regards


GSM permanent residence

Dear Nicole,

Much much appreciated for everything you and the team did for me, I couldn't make it without you : )

Thank you,

Warm regards,


485 Graduate Work

We are very very happy. Thank you so much for all your hard work and support.

It means a lot to us.

Negin and Miles

GSM permanent residence

Hi Nicole,

Thank you so much for your guidance and support for last one and half year. It would be really difficult to get this PR without your support.

I wanted to express my gratitude to you.

Thanks again and take care.



GSM permanent residence

I first made my consultation with Acacia when I was still on a student visa and was unsure of what step to take next, since I wanted to become a Permanent Resident after I finish my studies here in Australia. From then on, after my consultation with them, I was enlightened and was given what my options were and some action plans.

From my journey as an International Student, to attaining my 485 Visa and undergoing the Job Ready Program, up until I finally got my PR, Acacia has always been precise and very approachable during the whole process.

Thank you very much to Ms. Grace Floramo, my Immigration Consultant for being so organized and meticulous. She made sure that all my documents were spotless before lodging my family's PR application, which has given me peace of mind and made the whole process smooth sailing.

Choosing Acacia is one of the best decision I have ever made


GSM permanent residence

Oh my God! Thanks for informing me of this wonderful news and going out of your way to even call me!

Sorry, I was in a meeting so I couldn't answer your call but truly, I can't thank you enough for all the effort you have put into this!

With utmost appreciation,

Hi Nicole,

I just wanted to say thank you for the work you've done towards my application.

I approached Acacia Immigration very late into my visa enquiry, and there were several hurdles that needed to be crossed before making my stay in Australia official.

What I most appreciated about my case manager, Nicole, was her no nonsense attitude. When dealing with the legalities of immigration, there is no place for optimism and hope. So it is of paramount importance to have somebody who knows the intricacies of the law, and the gumption to deliver it you unabashedly.

There was a lot of nail biting which went on during the process, but having come out of it, I'll say I'm very fortunate to have had Nicole manage my case. I'm sure she'd agree that it was always touch and go with me, but hope she can claim this one as a very good victory.


Dear Nicole and Mark,

I wish to thank you deeply for all the support you granted us those past 20 months.

Some steps were very difficult for us and you helped us to calm down our stress and go forward with the application with great kindness and professionalism.

We have been waiting this moment for 7 years and are filled with joy with this news which will stay one of the most memorable in our lives. Nozomi called me at work with cries of happiness.

You can be sure that we will recommend your services and that we will not hesitate to get back to you for our future application that will be the Australian citizenship.

Nozomi and Cedric H

Hi Lily,

Thank you for the great news. We are definitely very satisfied with Acacia and you services personally.

Rest assured that we will get in contact with Acacia Immigration Services again very soon to start our road to Permanent Residency.

Thank you again Lily for all your assistance on getting our Visa 485. All the best.

Kind regards,


Results Without Hassles

Hi Lily,

Thank you for your email and good news. I cannot believe that it was approved so soon without hassles. A million thanks to you and the whole Acacia team. You guys help us from the very beginning .

Thank you again and more powers to you and the team.

Edilyn and family

Hi Lily

You just made my day!

Thank you so much for all of your advise and assistance.

Wish you a lovely evening and if I need any assistance in the future you will definitely hear from me.


Thank you so very much for everything and for being so supportive and understanding throughout the whole process.

Thank you Acacia Immigration for guiding us throughout the whole process for myself and my husband's Permanent Residency pathway. It genuinely wouldn't have been possible without your consistent help and advice.

And a special thank you to Lily our Case Manager. She is very patient and took utmost care and cleared all our doubts and answered all our questions with a smile on her face!

I will definitely recommend Acacia to everyone I know!


I don't think I would have a PR visa were it not for Acacia.

Knowing what visa options were worth pursuing and getting navigated through the process by people who know exactly how to prepare every element takes the risk and guess work out of it.

And the added bonus - I got to deal with Nicole, she cared as much about a successful application as me, and was as enthusiastic!


Hello Nicole,

A BIG Thanks to you Nicole and sorry for late reply. Yes, I got the good news and I am absolutely delighted.

Thank you very much for all your efforts and to help out throughout this process. You will be glad to know that, recently I got a job in an Event Management company and since the March, I was extensively busy with those new changes of my life and I forgot to make a reply and I am really sorry for that.

I really want to come to your office and say thanks to you. If it don't bothers you, can you please provide me a specific time (preferably in the morning) so that I can meet you once again and say thanks to you. Since I contacted you, I believe you took the entire responsibility of my visa process and I never had to take any headache regarding my visa.

Thanks Nicole for tolerating all my frustration and giving me all your time and support during my visa process. Hope to see you soon.

Best wishes

Hi Nicole,

Thank you for the email, great news indeed, we are both very pleased to hear it. We have been travelling all around China, so signal hasn't been optimal in some areas, just heard your voice mail.

We are boarding the plane to go to my home city soon, I'll get back to you regarding next steps in the coming days.

Thanks again for the impeccable and professional service, I will definitely leave a positive testimonial at your desired link (if you have one). If not, you can use the following paragraph and feature us on your site:

"From the onset of our first consultation, we were impressed by the approachability and vast knowledge and insight Nicole presented us. As we have a rather complicated case, we had been consulting with a number of other immigration agents beforehand. Nicole's experience and initial impression won us over and I'm proud to say it's the best choice we could have ever made in terms of immigration consultation.

Throughout the following up consultations and execution, Acacia and Nicole were prompt, professional, and proactive, three big Ps that a lot of other agents are lacking. After a long and stressful waiting period we finally achieved our desired outcome. We would highly recommend Acacia and Nicole to anyone seeking help and advice in their immigration journey.

Ethan and Vinci

Hi Nicole

I want to say thanks once again - for words cannot express my feelings, nor my thanks for all your help.

I know the journey is not over but this is a step forward. We will discuss the which option will be best for me.


Acacia was able to get me something I deemed impossible: my Australian residence visa. They can deal with any hurdle coming your way in a highly creative manner.
- Dolores Turro

Thanks to you and your team for the tremendous service and consultancy you gave us with immigration advice during our office setup in Australia. By completely understanding our needs and legal requirements you made the complex process simple for us.
- Murali Babu

Whoever has gone through the process of visa application in Australia would agree to the complexity of the processes involved and also the pressure of staying compliant with the immigration policies and laws. I decided to go thought this by getting the right advice from Acacia Immigration, and I could not be happier with the professional service and support that I received to achieve the desirable outcome. I would strongly recommend Acacia for immigration advise for their fair fee, professionalism, and support throughout the process


189 Visa

Thank you for all your help with obtaining a permanent residency for me and my family.

This is one of the best days in my life journey and thank you for being part of it. Your skills and professionalism undoubtedly helped this process to go smooth and successful.

I wish you best of luck as well in your profession and will be please to work with you again if I will have a need for it.

Thank you to Acacia Migration as well for your service.


190 Visa

I would like to express my gratitude to ACACIA Immigration Australia for the help, support and positive results regarding my Permanent Visa application. Thank you for your careful assistance, kindness and professionalism, for always being there to answer every single question we had.

Thank you for all the friendly help and for the letting me feel always confident to have made the right choice stepping into your office. It was pleasant working with you, I wish you the best in future cases.

I would strongly recommend your service to anyone for any immigration matters.


Let me take this chance to thank the Acacia Immigration Team for the great job you did for us. We had a very complicated case and we never thought anybody could assist us to get a visa. Acacia, you proved us wrong. Because of your immigration expertise, we are now proud permanent residents of Australia .Once again, Thank you and Keep up the good work you are doing.

We definitely recommend whoever wants to come to Australia to talk to Acacia Immigration Team.

A. Birgen and Family.

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